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Australian Privacy Notice

Effective Date: December 1, 2022

This Privacy Notice for Australians supplements the Clever Privacy Policy to address the requirements of the Privacy Act 1988 (Cth) (“Australian Privacy Act”) including the Australian Privacy Principles, as well as any other agreement you may have with us. Any terms we use in this notice that aren’t defined will have the meaning we provide in the Privacy Policy or other agreements.

TYPES OF INFORMATION

The types of personal information we collect will depend on how you engage with us (for example, as a customer or potential customer, as a developer, or as a website visitor). In addition to the description of that information set out in the Clever Privacy Policy, we may collect the following types of Student Data and Parent Data:

FAILURE TO PROVIDE INFORMATION

If the information you provide to us is incomplete or inaccurate, or if you elect not to provide us with information, we may be unable to provide you, or someone else you know, with the service or information you, or they, are seeking.

HOW WE STORE AND PROTECT YOUR INFORMATION – STORAGE AND PROCESSING

Any information collected through the Service from Australia is stored by Clever and its subprocessors in the United States. Clever maintains strict administrative, technical, and physical procedures to protect information stored in our servers, which are located in the United States. Before we transfer your information outside Australia, we will take reasonable steps to ensure that your information is protected in the manner required by the Australian Privacy Principles. You can learn more about our comprehensive security program by reviewing the Clever Security Practices.

ACCESSING AND CORRECTING YOUR INFORMATION

The manner in which students and parents can access information about the personal information we hold about them, or request a correction of such information is set out under “Access to Student Data” in the frequently asked questions section of the Clever Privacy Policy. The manner in which other people who have provided Clever with their information may access that information, is by making a written request to trust@clever.com with the subject line “Australian Privacy Act request”. We will respond to your request within a reasonable period. We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint. If, at any time, you believe the information we hold about you is inaccurate, incomplete or out of date, please notify us immediately by emailing trust@clever.com with the subject line “Australian Privacy Act request”. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

COMPLAINTS

If you wish to make a complaint about a breach of the Australian Privacy Act (including the Australian Privacy Principles that form part of that Act) or a privacy code that applies to us, please contact us at trust@clever.com and we will take reasonable steps to investigate the complaint and respond to you. If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.