Cookie Notice
Effective Date: May 25, 2022.
Clever provides a platform that enables Schools to securely provision the accounts with the third party applications that they use. This cookie notice (“Cookie Notice”) explains how we use cookies and similar technologies in the course of our business, including through our website https://clever.com/ (“Website”) and the Clever platform (“Platform”), which we refer to collectively as our “Services”. Cookies help us to provide you with a positive user experience and allows us to provide and improve our Services. If you have any questions or concerns about this Cookie Notice, please contact us using the details provided at the bottom of this page.
Capitalized terms that are not defined in this Cookie Notice have the meaning given to them in our Terms of Use.
In some cases we may use cookies and similar technologies described in this Cookie Notice to collect personal information, or to collect information that becomes personal information if we combine it with other information. For more information about how we process your personal information, please read our Privacy Policy.
Click on the links below to jump to each section
- What are Cookies
- How We Use Cookies and Similar Tracking Technologies
- Cookies We Serve Through Our Services
- Targeting Cookies
- How to Control Cookies and Similar Tracking Technologies
- EdTech Analytics
- How to Contact Us
- Changes to Our Cookie Notice
1. WHAT ARE COOKIES
Cookies are small text files that are placed on your computer or mobile device when you visit a website or use a service online. Cookies are widely used by online providers to make their websites or services work, or work more efficiently, as well as to create reporting information.
Cookies set by the online provider (in this case, Clever) are called “first-party cookies”. Cookies set by parties other than the online provider are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website or service that you are using (such as interactive content and analytics). The third parties that set these third-party cookies can recognize your computer or device both when it visits the website or service in question and also when it visits certain other websites or services.
Cookies that expire at the end of a browser session (normally when you exit your browser) are called “session cookies”. Session cookies can be used to recognize and link your actions during a single browsing session. Cookies that can be stored for longer are called “persistent cookies”, and can be used to remember your preferences or actions on the website or service that you are using.
2. HOW WE USE COOKIES AND SIMILAR TRACKING TECHNOLOGIES
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Services to work, and we refer to these as “strictly necessary” cookies. Some cookies measure traffic and statistical data about usage of our Services, which we use to understand how our Services are being used, and we refer to these as “performance” cookies. Other cookies enable us to personalize your experience or otherwise improve the functionality of the Services, and we refer to these as “functionality” cookies. Finally, we also use cookies to personalize content for you and make advertising and marketing messages more relevant to you, and we refer to these as “targeting” cookies.
Other tracking technologies: We and our third-party partners may use other, similar technologies from time to time, like web beacons, software development kit (SDKs), pixels (or “clear gifs”) and other tracking technologies. Pixels are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Services or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Services to another, to deliver or communicate with cookies, to improve site performance, and to measure the success of marketing campaigns. We also use browser web storage (including via HTML5), also known as local storage objects, for similar purposes as cookies. Local storage objects enable the storage of a larger amount of data than cookies. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair the functionality of these technologies. Your web browser may also provide functionality to clear your browser web storage, see Section 5 below for more information.
We never use targeting cookies on our Platform aimed at Students. For Students using our Platform, we only use strictly necessary cookies and limited performance and functionality cookies in order to provide our Services to Users.
3. COOKIES WE SERVE THROUGH OUR SERVICES
The first-party and third-party cookies served through our Services and the purposes they perform are described in more detail below.
Strictly Necessary Cookies
These cookies are strictly necessary to provide you with the Services and to allow you to use some of its features, such as access to secure areas. Because these cookies are essential to providing you with the Services, you cannot refuse them without impacting how the Services function. However, you can block or delete them by changing your browser settings as described below.
| Cookie Name | Host | Description | Duration |
|---|---|---|---|
| _csrf | clever.com | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. | Session |
| apps-dashboard-production-3.sid | apps.clever.com | Login cookie used to identify a user and keep them logged in between requests. | Session |
| AWSALB | clever.com | This cookie is managed by AWS and is used for load balancing. | 6 Days |
| AWSALBCORS | clever.com | This cookie is managed by AWS and is used for load balancing. | 6 Days |
| AWSALBTG | clever.com | This cookie is managed by AWS and is used for load balancing. | 6 Days |
| AWSALBTGCORS | clever.com | This cookie is managed by AWS and is used for load balancing. | 6 Days |
| clever-authenticator-production.sid | clever.com | Login cookie used to identify a user and keep them logged in between requests. | Session |
| clever-portal.prod.session | clever.com | Login cookie used to identify a user and keep them logged in between requests. | Session |
| clever-sd2-production-2.sid | clever.com | Login cookie used to identify a user and keep them logged in between requests. | Session |
| CookieConsentPolicy | support.clever.com | Used to apply end-user cookie consent preferences. | 364 Days |
| district | clever.com | Clever district affinity cookie | 364 Days |
| family-portal.prod.session | family.clever.com | Login cookie used to identify a user and keep them logged in between requests. | 179 Days |
| force-proxy-stream | support.clever.com | Ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache. | A few seconds |
| force-stream | support.clever.com | Used to redirect server requests for sticky sessions. | A few seconds |
| i18next | clever.com | This is a 1st party cookie that ensures the proper functioning of the website. | 36499 Days |
| LSKey-c$CookieConsentPolicy | support.clever.com | Used to apply end-user cookie consent preferences. | 364 Days |
| OptanonAlertBoxClosed | clever.com | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie contains no personal information. | 729 Days |
| OptanonConsent | clever.com | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie tends to have a longer lifespan, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 729 Days |
| pctrk | support.clever.com | Used to count page views by unauthenticated users against license usage. | 364 Days |
| PicassoLanguageb836c6ba-36b2-45b6-8144-b8224807d234Published | support.clever.com | Used to store a user’s language selection for Clever support site. The site doesn’t load without this cookie if the user changes the site’s language. | A few seconds |
| sfdc-stream | support.clever.com | Used to properly route server requests within Salesforce infrastructure for sticky sessions. | A few seconds |
| skilljar_auth | skilljar-auth.clever.com | Security cookie used to secure Clever Academy login. | 1 Days |
| xsrf-token | apps.clever.com | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. | Session |
| XSRF-TOKEN | clever.com | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. | Session |
| _GRECAPTCHA | www.recaptcha.net | Security cookie from Google ReCaptcha to help detect whether the user is a robot or not. | 179 Days |
| _GRECAPTCHA | www.google.com | Security cookie from Google ReCaptcha to help detect whether the user is a robot or not. | 179 Days |
| CONSENT | youtube.com | Used to detect if the visitor has accepted the marketing category in the cookie banner. | 729 Days |
| CONSENT | youtube-nocookie.com | Used to detect if the visitor has accepted the marketing category in the cookie banner. | 729 Days |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how users move around the Services. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have used our Services and will not be able to monitor its performance.
| Cookie Name | Host | Description | Duration |
|---|---|---|---|
| __tld__ | clever.com | From Segment Analytics.js library; this cookie helps to figure out a top-level domain for a user.__tld__ | Session |
| _ga | blog.clever.com | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga | 729 Days |
| _ga_xxxxxxx | clever.com | This cookie name is associated with Google Analytics | 729 Days |
| _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | clever.com | Google Analytics – Used to limit the amount of data recorded by Google on high traffic volume websites. | A few seconds |
| _gat_xxxxxxxxxxxxxxxxxxxxxxxxxx | clever.com | Google Analytics – Used to limit the amount of data recorded by Google on high traffic volume websites. | A few seconds |
| _gid | blog.clever.com | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid | A few seconds |
| ajs_anonymous_id | clever.com | These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. This cookie has a lifespan of 1 year. | 364 Days |
| ajs_user_id | clever.com | This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. Cookies in this domain have lifespan of 1 year. | A few seconds |
| analytics_session_id | clever.com | Associated with Segment analytics | 364 Days |
| analytics_session_id.last_access | clever.com | Associated with Segment analytics | 364 Days |
| clever-request-id | clever.com | Cookie set by Clever to support internal troubleshooting. | Session |
| JSESSIONID | nr-data.net | This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications. | Session |
Functional Cookies
These cookies enable the Services to provide enhanced functionality and features. They may be set by us or by third-party providers whose services we have added to our Services. If you do not allow these cookies, then some or all of the Services may not function properly.
| Cookie Name | Host | Description | Duration |
|---|---|---|---|
| _slvddv | support.clever.com | Used by Solvvy to keep track of whether or not they have sent a domain visit event that day. If set to “true” they have sent what they call the “Daily Domain Visit” event | A few seconds |
| _slvlcl | support.clever.com | Cookie associated with Solvvy that enables the functionality of the Support chat feature. | 364 Days |
| _slvs | support.clever.com | Stores a unique identifier that Solvvy generates to identify a user’s “Solvvy Session” | A few seconds |
| tfa_remember_me | apps.clever.com | For user’s of two factor authentication, this allows a specific device to be remembered so that the user is not prompted for their second factor next login. | 364 Days |
| __cf_bm | vimeo.com | This is a CloudFoundry cookie | A few seconds |
| vuid | vimeo.com | This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing | 729 Days |
| _slvddv | cdn.solvvy.com | Used by Solvvy to keep track of whether or not they have sent a domain visit event that day. If set to “true” they have sent what they call the “Daily Domain Visit” event | A few seconds |
| _slvlcl | cdn.solvvy.com | Cookie associated with Solvvy that enables the functionality of the Support chat feature. | 364 Days |
| _slvs | cdn.solvvy.com | Stores a unique identifier that Solvvy generates to identify a user’s “Solvvy Session” | A few seconds |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session |
| BIGipServerPool-thejournal-80 | thejournal.com | This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. | Session |
| country_code | kahoot.com | Used for storing country code for visitor. | Session |
Targeting Cookies
These cookies are used to understand how you are using our Services and to provide you with relevant information about products, services or features that you may be interested in. They also perform functions like measuring our marketing campaigns, ensuring that ads are properly displayed, preventing the same ad from continuously reappearing, and in some cases selecting ads that are based on your use of our Services. For further information, see the next section of this Cookie Notice entitled “Targeting Cookies”.
| Cookie Name | Host | Description | Duration |
|---|---|---|---|
| __sharethis_cookie_test__ | blog.clever.com | Tracks which pages are being shared and by whom | Session |
| _gat_UA-XXXXXX-X | blog.clever.com | Google Analytics Cookies | A few seconds |
| ab._gd############# | clever.com | This cookie is associated with software provided by Braze, is a marketing company that develops customer relationship management and mobile marketing automation software which businesses use to manage their applications. These cookies track session_id, device_id, and external_id. This is a pattern type cookie with a common root of ab._gd followed by a string of numbers. | Session |
| __sharethis_cookie_test__ | platform-api.sharethis.com | Tracks which pages are being shared and by whom | Session |
| VISITOR_INFO1_LIVE | youtube.com | This cookie is used as a unique identifier to track viewing of videos | 179 Days |
4. TARGETING COOKIES
We (and third-party service providers that we work with) may use cookies and similar tracking technologies to collect and use certain information about your online activities, either on our website and/or services, to gain insights into how you are using our Services. We use this information for our marketing purposes in order to suggest products or features that you may be interested in or, in some cases, to deliver advertisements to you that are more tailored based on your browsing activities and inferred interests. We may also use cookies and similar tracking technologies to collect information about your visits to our Services to measure and track the effectiveness of our marketing activities (for example, by collecting data on how many times you click on one of our ads). You can opt out from the use of targeting cookies using the methods described in Section 5 below.
We never use targeting cookies on our service aimed at Students.
5. HOW TO CONTROL COOKIES AND SIMILAR TRACKING TECHNOLOGIES
You have the right to decide whether to accept or reject cookies.
Cookie preference center: You can exercise preferences about what cookies are served through our Services by visiting our Cookie Preference Center.
Browser controls: If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. If you want to change your settings (for example, if you accept all cookies but later decide you do not want a certain type of cookie), you will need to use your browser settings to remove any cookies dropped on your previous visit. Please note that disabling cookies may negatively impact your experience using the Services, as some features and services on our Services may not work properly.
Third-party cookies: In addition to managing cookies through the methods described above, you can also opt out of certain third-party cookies. For example, we use Google Analytics to help us understand how people use our Services and compile reporting information. These reports disclose trends without identifying individual users and ultimately help us to understand how to further improve the experience on the Services. You can opt out of these cookies without affecting your use of the Services. For more information on Google Analytics, see here. If you don’t want Google Analytics to be used in your browser, you can also install the Google Analytics browser add-on. For information about how to opt out of other third-party cookies, please refer to the entries for those third parties above.
Do not track: Some browsers include the ability to transmit “Do Not Track” or “DNT” signals. Although we do our best to honor the privacy preferences of our users, we are not able to respond to Do Not Track signals from your browser at this time. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
6. EDTECH ANALYTICS
Clever has developed a proprietary analytics service (“Edtech Analytics”) that collects analytics and statistical analysis related to the use of educational websites, applications and services by students and teachers. While this service does not use cookie and similar technologies, it does collect data using a browser extension. This includes information such as URL, time spent on page, use of third party educational websites and applications, unique device ID, browser version, and similar data. Clever provides this service for our customers, who are responsible for installing and configuring the service. You can find out more about Edtech Analytics here.
7. HOW TO CONTACT US
If you have any questions about this Cookie Notice, we recommend contacting us by visiting our Help Center.
Additionally, Clever can be reached:
- By Email: trust@clever.com
- By Phone: 1-800-521-6516
If we use cookies and similar technologies to collect personal information, or to collect information that becomes personal information if we combine it with other information, we will process such personal information in accordance with our Privacy Policy.
8. CHANGES TO OUR COOKIE NOTICE
Clever may modify or update this Cookie Notice from time to time so you should review this Cookie Notice periodically.